Q1. Is your company a manufacturer or a trading company?
A: We are manufacturer, all of our products are self-designed with patents, and 98% of our products are for export purpose.We also provide OEM/ODM service.
Q2. What is your sample policy?
A: As we mainly do OEM/ODM orders, we keep minimum sample stocks. Please contact with our sales team for sample status, it's not free,
but we'll refund the sample cost when mass goods order received.
Q3. When will you send the sample out?
After receive the payment, we'll send out in 7 days.
Q4. How about the warranty?
1) All of our items come with 1 Year Warranty from the date of shipping from factory.
2) Spare parts support
A. We provide 1% free spare parts for each mass goods order. Buyer can also buy extra spare parts if needed.
Q5. What is your trade terms?
A: EXW, FOB, CFR, CIF, DDU.
Q6. What is your MOQ?
A: MOQ for camping shower and beer foam maker is 1000pcs; MOQ for portable pressure washer and power supply flashlight is 100pcs;
Q7. What is your terms of payment?
A: For sample order, it's 100% in advance, either with T/T, Western Union or Paypal.
For mass goods order, it's T/T, 30% as deposit, balance before delivery.
We accept inspection before delivery, or we could also send you the photos of the products and packages before you arrange the balance.
Q8. How about your delivery time for mass order?
A: Generally, it will take 35 days after receiving your advance payment. The specific delivery time depends on our production space and the quantity of your order.
Q9. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery